FAQ: Casino & Gambling Frequently Asked Questions
If you are new to gambling online or not, you are bound to have some questions which you haven’t fully gotten a straight answer about. Our FAQ page will help you cut through the verbiage for a better understanding of the most commonly asked questions to help you have a clearer picture when you’re playing.
Getting Started, Deposit & Withdrawal Questions At UK Gambling Sites
Once you’ve selected your gambling site then a world of online games will open for you. The idea of this page is to help you understand some of the workings behind various casino terminologies and also the mechanics of how everything works. This page will help new and seasoned players from the UK casino players for a betting understanding of online gambling.
What Do I Need To Know Before I Get Started?
A rather broad question, but before you get started at any online gambling site, it’s always advisable to do your research about the site you’re thinking of joining. Read gambling site reviews such as ours or others (there are plenty of top-quality gambling guides online) to get the full picture. Remember, when you join an online gambling site, you are in no way obliged to play for real money.
Are Online Casinos Legal?
In short: Yes. The UK Gambling Act was passed in 2005 and subsequently, the UK Gambling Commission was sent up to regulate commercial gambling, both online and offline in the UK. UK residents can gamble freely, although as of October 2017, UK residents are required to gamble at gambling sites that hold a UK Gambling Commission license, no matter where they are actually based.
How Can I Fund My Casino Account?
There are a plethora of ways in which you are able to fund your casino account. Many of the popular methods are (and have been for a while) the good old fashioned credit cards including MasterCard and Visa, as well as popular e-wallets including Skrill, Trustly, and Neteller. In the past decade, there have been many more methods that have opened up to enable you to easily deposit and withdraw at online gambling sites.
Simple ways to deposit are the aforementioned credit cards and regular e-wallets, but prepaid cards such as PaySafeCard or Pay By Mobile are available too. You will also find that PayPal Casinos are popular and are accepted at a number of online casinos and gambling sites.
Do Online Casinos Accept Bitcoins?
Touching on above, there are a number of Bitcoin casino sites available online; although fewer Bitcoin betting sites are available to UK Players. This is mainly down to licensing. Our Bitcoin Casinos UK page will help you find the ones which do.
How Long Does It Take To Withdraw My Winnings?
A reputable and recommended casino site will usually process your withdrawal within a 24 hour time period. From then, it depends on the method you have selected. Some withdrawal methods are instant, such as Bitcoin. E-wallets are usually fast and smooth and Bank Wire transfers usually take a day or 2 longer.
Do I need to Confirm my Identification?
You aren’t usually required to send a casino your personal ID when you register and make a deposit unless you are planning on transferring a hefty amount. When it comes to withdrawing your funds however, all regulated casino sites will ask you to prove your ID and also provide an up to date utility bill. They ask for these to comply to their strict license rules.
Once you have provided the casino with your documentation then you usually won’t be asked to provide it again. Suffice to say, if you join a new gambling site then you will have to provide it when you withdraw again since they do not have a copy of it.
Are There Withdrawal Limits at Online Gambling Sites?
Yes, it’s common for most casinos to set withdrawal limits. Most of the time, you will find that there’s daily, weekly, and monthly withdraw limits which are specified by an online casino. At some gambling sites, however, high rollers are usually offered higher withdrawal limits than regular players, due to the amounts that they are betting.
Why Can’t I Register At An Online Casino?
There may be a number of reasons why you aren’t able to register, but most of the time its due to your location. Check that the casino you are trying to join accepts new registrations from your location. It could be that the site doesn’t accept UK players as they do not have a UK Gambling Commission license. If in doubt, contact the sites live chat support to get direct help.
Can I Play Casino Games On My Mobile?
Yes! In fact, it’s said that over 60% of online bets are made on mobile devices in fact. In the past 5 years, casino games providers have made it their priority to ensure their casino games and slots are fully mobile compatible. Since most casino games are played instantly, you will be able to enjoy all the games on mobile.
Can I Get a Casino App For My Mobile?
There are plenty of casino apps available in the Google Play Store and App Store, although most casinos mobile websites are sufficient and easy to use that no App is actually required.
Casino Games, Software & Other Questions
Can I Play At Casinos For Free?
Most games at casino sites offer plenty of demo games for you to enjoy. Usually, no registration is required for these. Note that live dealer casino games and progressive jackpots usually aren’t available to play for free, although this is mainly due to operational reasons.
In some cases, casinos offer free bonuses (with no deposit required) which will enable you to play casino games and slots for free. See our list of the latest free casino offers if this appeals to you.
What Games Can I Play?
You will be able to play all kinds of casino games online and without a doubt many more than you would be able to access in a land-based casino. There are thousands of slots available, each offering exciting in-game features and various themes.
There are also plenty of table games such as roulette, baccarat, craps, blackjack, pai gow poker and video poker available, with many different variations of each game and various table limits to suit all types of player.
The same can be said for live dealer casino games which have become hugely popular in the past couple of years. Live casino games are streamed from a land studio and will offer you a genuine casino table experience.
Which Casino Games Providers are The Best?
Slots and casino games at online casinos are provided by a mixture of top quality casino games suppliers, each offering their unique collections of games. Popular providers include Netent, Microgaming, Play N Go, Yggdrasil, WMS, IGT, NextGen, Elk Studios and Thunderkick.
Is Casino Software Safe To Download?
Most casinos offer games and slots to be enjoyed within the browser and instantly. Therefore, no downloading of any software is really ‘needed’ however; there are some casinos that do offer this option. The casino software is safe to download from recommended sites, however, in this day and age, there’s no reason for you to download anything.
How Do I Win Progressive Jackpots?
In short, you need to be in it to win it. There are no tips to help you win a progressive jackpot, they’re all entirely random. However, in some games, it’s said that you have an increased chance to trigger extra bonus games if you are playing more pay-lines or higher bets, but it’s advisable to read the game rules which are available from within in every game.
What Does “House Edge” Mean?
The ‘House Edge’ is a term used to describe the mathematical advantage that the gambling game has over you as you play over time. It is a statistical calculation, usually shown as a percentage. The percentage is based on the discrepancy between the odds of you winning and the odds of you not winning.
What Does RTP % Mean?
RTP% is basically the same as the House Edge in a slot game. The Return to Player % is the percentage given back to the player over time. The RTP % is advertised in every slot machine, this is why many players look for the highest paying slots or the ‘loosest slot’ games available online.
Is The Game Play Fair? How Is It Random?
An online casino game is programmed with an inbuilt ‘Random Number Generator’ or RNG for short. Certified RNGs are used at legit casino sites to ensure that all games are fair and that all cards, spins and the results are completely and utterly random. Remember, that online casinos already have an inbuilt advantage and therefore have no reason nor need to cheat.
What is a “Rogue Casino”?
Some online casinos have unsavory reputations of not playing fair and giving the customer their winnings. Moreover, they tend to now answer support questions or they hide very sneaky terms within their main Terms & Conditions, which are not the regular and fair terms used by most other reputable casino sites. This is why they’re not recommended and subsequently, you will not find any rogue casinos featured on AllGamblingSites.com
How Can you find out what Casino's Average Pay-out Is?
Reputable casino sites (and especially those licensed by the UK Gambling Commission) are normally audited by either eCOGRA or the TST, both of which are independent casino auditors and testers. Most top paying casino sites display their audited payout percentages and you can usually find this information online, or by contacting the casino site directly. The casinos that we recommend at AllGamblingSites.com all are audited and have verified pay-out percentages that are usually well over 90%- 95%. You can find the top paying casino sites here.
What Is The Gamblers Fallacy?
Some gamblers believe that a random occasion can affect the outcome of subsequent events. This is why you may see a gambler rubbing a ‘lucky’ coin might make the slot payout, or the blackjack cards make it to 21. This is why it’s called a fallacy, as random events are entirely random.
About Casino Bonuses, Free Spins & Wagering Requirements
What Is A Casino Welcome Bonus?
Welcome bonuses are quite a big deal for casino players. When you start at a new casino you will almost always be able to take advantage of a welcome bonus. This usually consists of a match % on your first deposit amount with casinos usually throwing in some free spins on popular slot games as an extra incentive.
It's always a good idea to look for casinos with the highest first deposit offer to help you get started on the right footing. In some cases, these bonuses will help you play for longer and bet at higher stakes.
What Are Free Spins & Extra Spins?
Free Spins, Extra Spins, Real Spins; they’re all slot bonuses offered by a casino that will grant you free rounds on a designated online slot machine.
What Are Wagering Requirements?
Wagering requirements are special conditions linked to casino bonuses and free spins, in the case that you win a cash prize using a bonus or free spins that the casino has given you. A wagering requirement is a total amount that needs to be wagered or “bet” before you are able to cash in any winnings that you made playing with a bonus or some free spins.
It’s advisable you that always read all terms before you use any type of casino bonus. Casino and gambling sites differ from one another, so one casino's wagering requirement may well be completely different from the next.
Why Do Casinos Give Away Free Bonuses?
The short, answer is to attract new players to play with them rather than their competitors. It’s half marketing, half keeping up with the stiff competition. This is, of course, only good news for new players as there are some fantastic first deposit bonuses available out there.
Getting Help & Knowing Your Limits
How Can I Close My Casino Account?
All UKGC licensed casinos offer a “self-exclusion” option from within each player's account. If you want to close your account, you can contact the customer support team via live chat support, or if needed, you can hit the self-exclusion button from within your account. Do note, however, that if you self-exclude yourself from any UKGC licensed casino, then the casino is not permitted to allow you to open it again, nor create another account – ever.
I Want To Stop Gambling, How Can I Stop?
The motto goes “if the fun stops – Stop” and those words couldn’t be any truer. Any form of gambling is meant to be for entertainment. You should only bet what you can afford to lose. The house will always win in the end. There are a number of websites that can help you if you need to reach out for support, including www.gambleaware.co.uk. AllGamblingSites.com advocates responsible gambling.
If you have any further questions that we haven’t covered here in our FAQ, simply contact us via our contact page and we will be able to answer any questions you need help with.